Refund & Cancellation Policy

1. Scope & Nature of Platform Services

This Refund and Cancellation Policy applies to all digital software licenses, platform subscription tiers ("Pro", "Business"), plan upgrades, and invoice payments processed for the PyWorks Commerce digital catalog platform.

PyWorks provides intangible, instantly provisioned cloud software services. Access to premium design modules, custom domain binding, and enhanced database allocations is provisioned immediately upon transaction confirmation by our payment gateway, Safepay.

2. Strict No-Refund Policy for Subscriptions

3. Limited Exceptions: Erroneous, Duplicate or False Charges Only

Refunds are evaluated and granted strictly and exclusively under the following verified technical billing circumstances:

1. Duplicate Transaction Billing: Where a technical transmission failure or network latency resulted in your payment card or wallet being debited multiple times for a single renewal invoice.
2. Billing Overcharge: Where our automated checkout gateway debited an amount exceeding the invoice amount published in your merchant dashboard.
3. Verified Fraudulent or False Charges: Where a card or payment wallet was charged falsely or without the cardholder's authorization, supported by formal documentation from the cardholder's issuing bank or payment provider.

4. Investigation & Refund Processing Workflow

If you have experienced an accidental duplicate billing or verified overcharge, please follow this formal trace procedure:

• Notification Deadline: You must submit a written claim to support@pyworks.pk within fourteen (14) calendar days of the disputed transaction date.
• Required Information: Include your registered merchant email, store name, date of transaction, billed amount, transaction screenshot, and the unique Safepay Tracker / Transaction ID.
• Verification Review: Our billing department audits gateway logs with Safepay within 2 to 3 business days.
• Settlement Timeline: Once a duplicate debit or erroneous charge is verified, the refund is initiated directly via Safepay. Funds are reversed back to the original source instrument (credit/debit card, Easypaisa, JazzCash, or bank account) within 5 to 7 business days, subject to your bank's clearance cycles.

5. Plan Cancellation & Non-Recurring Billing Model

We believe in transparent, stress-free subscription management:

• Zero Automatic Recurring Debits: PyWorks does not store your card details and never automatically debits your account. You are never enrolled in hidden auto-renewal contracts.
• How to Cancel: To cancel your paid subscription, you do not need to contact support or navigate complex cancellation funnels. Simply choose not to pay the manual renewal invoice issued at the end of your billing cycle.
• Graceful Transition to Free Tier: When an invoice remains unpaid upon period expiration, your store automatically transitions to our free Starter plan. Your store, catalog layout, and product history remain safe and preserved.

6. Notice Regarding Merchant Store End-Customer Purchases

If you suspect an individual store hosted on our network is engaging in scam or fraudulent practices, you may click the "Report Store" button located in their storefront header to submit an immediate abuse complaint to our compliance team for investigation and eradication.

7. Business Identification & Billing Support Desk

For all billing verification, transaction trace requests, or payment assistance, please contact our registered office: