Service Delivery & Timeline Policy

1. Nature of Digital SaaS Delivery

PyWorks Commerce is an entirely web-based Software-as-a-Service (SaaS) application. Service delivery is 100% digital, electronic, and instantaneous. When you sign up for an account, your store profile, cloud catalog database, and public URL slug are provisioned immediately without any physical media or manual delays.

2. Subscription Activation & Upgrade Timeline

When you purchase or renew a subscription tier (such as "Pro" or "Business") through our payment gateway, Safepay:

• Instant Automated Verification: As soon as Safepay returns a successful transaction status, our edge API unlocks your premium feature entitlements in real-time.
• Custom Domains: Custom domain configuration and SSL certificate provisioning are initiated immediately through Cloudflare. Global DNS propagation is typically active within 15 minutes to 2 hours of domain DNS record verification.
• Zero Physical Shipping: No physical goods, boxed media, or printed documentation are dispatched by PyWorks. You will receive an immediate electronic payment receipt and invoice confirmation in your registered merchant dashboard and via email.

3. Distinction Between PyWorks SaaS and Merchant Physical Goods

Consumers seeking tracking numbers or delivery updates for store orders should contact the merchant directly through the WhatsApp or contact button embedded in the store's catalog header.

4. Service Availability, Maintenance & Uptime SLA

We work to ensure continuous, high-speed availability for all merchant catalogs:

• High-Availability Edge Architecture: Storefronts are distributed and served through Cloudflare's global edge network across multiple worldwide points of presence, ensuring fast latency across Pakistani cellular and broadband providers.
• Maintenance Windows: Routine software updates and database enhancements are deployed with zero downtime using rolling releases. Essential maintenance is scheduled during low-traffic windows to avoid disrupting merchant operations.

5. Registered Office & Delivery Support Contact

If your plan upgrade does not reflect immediately or if you have questions regarding digital provisioning timelines, please contact our support team: